Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Violet Vancouver, located at Alsemhof 9 in Oosterhout, accessible via info@violetvancouver.com.

Applicability

By placing an order, you agree to these terms and conditions.

Product information

We do our utmost to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.

Ordering and payment

Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.

Processing and delivery

- Processing time: 1-3 business days
- Delivery time: 3-7 business days (depending on location)
- Shipments are made directly from our supplier in China.

Returns and cancellations

See our separate return policy for all terms and conditions.

Liability

We are not responsible for loss or damage during shipping if the tracking information shows that the package has been delivered. Always check the address carefully.

Intellectual property

All content on the website (text, photos, logos) is the property of Violet Vancouver and may not be used without permission.

Complaints procedure

Complaints can be submitted in writing to info@violetvancouver.com. 

Chamber of Commerce number: 90416198
VAT number: NL004814236B06