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FAQ

How can I track my order?

- Once your orders ships, we will email you a tracking number. Please allow 24-48 hours for the tracking information to update.

Can I change or cancel me order?

- We process orders quickly. If you need to change or cancel yours, please contact us within 6 hours of placing the order. Once it's sent to the warehouse, we can't guarantee any changes.

Free Premium Shipping

- All orders within the Canada are shipped via Canada Post. If you place your order before 11:00 PM, your package will be shipped the next business day. This way, you receive your order quickly and at no extra cost!

Returns

- Not completely satisfied? No problem! You can easily and quickly return your order within 30 days of delivery. We’ll take care of everything to ensure a smooth and hassle-free return process.

Sizing

- Our clothing follows a precise size chart. You can find the size chart on each product page, so you can always choose the right size with confidence and ensure a perfect fit.

Need More Help?

Do you have a question or need advice? Don’t hesitate to contact us.

We’re here to help and provide expert support.

Email: info@violetvancouver.com

Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM

Customer Service

Do you have a question or need advice?

Feel free to contact us. We're here to help and support you.

Email: info@violetvancouver.com
MON / FRI: 09:00 AM – 06:00 PM
SAT / SUN: 10:00 AM – 05:00 PM

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